Our Privacy Policy

Statement on the collection of personal data
This Statement on the collection of personal data ("PICS") is intended to inform you in accordance with the data protection regulations on the protection of personal data about:

  • the purpose for which your personal information collected by us will be used once it is collected in connection with your use of this website ("Website") or your purchase of products through this Website ("Products");
  • to whom your personal data may be disclosed;
  • to whom you can send requests to view or correct your data.

We may revise these PICS by amending this page. You should check this page from time to time to take notice of any changes.

1. User Data
1.1 ("we", "us", "our") refers to the data controller.

2. Data subjects
This PICS applies to personal data of ("you" or "your"):

  • a) Visitors: persons who visit our website;
  • b) Users: persons who purchase, request or receive products;
  • c) Contacts: people who contact us through our website, email or other means.

3. What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data:

  • a) from visitors: IP address or other unique device identifiers;
  • b) from users:
    • User name;
    • account password;
    • full name;
    • E-mail address;
    • billing address;
    • delivery address;
    • payment information;
    • phone number;
  • c) of contacts:
    • full name;
    • E-mail address;
    • any other personal information you provide to us.
  • indicates mandatory personal data

3.2 If you do not provide us with the mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purpose and Use
4.1 We may collect, store, process, transfer and use your personal data for the following purposes:

  • a) to provide you with our products, such as:
    • Managing and fulfilling your orders;
    • if you decide to register an account on our website, to create and update your registered account with us;
    • to process and facilitate billing and payment of your orders;
  • b) to monitor and analyse the use of our website and to compile aggregate statistics on such usage;
  • c) to personalise your experience on our website, including identifying your preferences and behaviour in order to better meet your individual needs;
  • d) to improve our website and products based on the information and feedback we receive from you and based on our analysis of the use of our website and the purchase of products;
  • e) for research and development and by using your personal data to test, research, analyze and support product development (including machine learning);
  • f) for customer service and to help us respond more effectively to your service requests, feedback and support requests;
  • g) for non-promotional communications relating to your orders, such as order confirmations and shipping notifications;
  • h) for technical purposes and project management requirements;
  • i) to maintain the security and integrity of personal information collected through our website;
  • j) to prevent fraud;
  • k) for legal proceedings or as required by regulatory authorities, government agencies and official requests;
  • l) for direct marketing, but only if we obtain your consent (see paragraph 11 below);
  • m) for other purposes directly related to those mentioned above.

4.2 The personal data we collect may not be used for any other purpose unless:

  • a) you have given your explicit consent to the use for the relevant other purposes;
  • b) the purpose is directly related to the purposes for which the personal data were collected;
  • c) we may use the personal data for other purposes arising from an exception or as otherwise permitted by applicable laws and regulations.

5. Recipients
5.1 We may disclose your personal data to the following persons:

  • a) our employees and managers;
  • b) our subsidiaries and their employees and managers;
  • c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider we have engaged to manage and maintain the Website and to process your orders placed through the Website;
  • d) Paypal Holdings Inc. and its affiliates and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions on our behalf in connection with our products or in the course of our business operations;
  • e) suppliers of our products (“Suppliers”) to facilitate the shipment of our Products to you;
  • f) other service providers and data processors commissioned by us such as:
    • providers of administrative services;
    • IT services and software suppliers;
    • data analytics providers;
    • service providers for data entry and processing;
    • cloud service providers; and
    • credit reporting agencies.
  • g) our insurers and bankers;
  • h) our professional legal, financial and accounting advisers;
  • i) other companies, organizations or individuals as required by applicable law, regulation, legal process or governmental request or when disclosure is appropriate due to security concerns. This includes sharing your personal information with other companies, organizations or individuals for the purposes of fraud protection and fraud prevention; and
  • j) other companies, organizations or individuals in connection with negotiations of any merger, sale of company assets, consolidation or reorganization, financing, or acquisition of part or all of our business by or into another company.

5.2 When you make payments to us through payment processors, you will contract directly with the payment processor and will be subject to its terms of use and privacy policy. You should review the payment processor's privacy policy and, where appropriate and at your sole discretion, consent to any such policy not governed by these PICS or our Privacy Policy.

5.3 If we share your personal information with other people, we will ensure the confidentiality of your personal information by including confidentiality or other contractual clauses in the agreements with third parties with whom we share your personal information.

5.4 We may disclose your personal information to people other than those described in paragraph 5.1 above if we inform you in advance and obtain your consent.

6. Cookies
6.1 Our Cookies Policy forms part of this Privacy Policy, which enables you to access and use our website.

  • 6.1 A cookie is a small data file that a website can send to your computer or device when you visit our website.
  • 6.2 Cookies are used to make websites work better and more efficiently, typically by recognizing you and storing important information that makes your use of a website more convenient (for example, by remembering your user preferences).
  • 6.3 We use cookies to:
    • a) store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;
    • b) store choices you have made or information you have provided (such as your user name, language or the region you are in) so that your preferences are remembered for future visits to our website and you do not have to re-authenticate on future visits;
    • c) to analyze how you move around our website to help us optimize the design; and
    • d) to track your behaviour and preferences so that we can assess what kind of information and products from us may be of interest to you.
  • 6.4 We use:
    • a) session cookies, which are unique for each visit to our website; and
    • b) persistent cookies, which are not deleted when you close your browser and are activated each time you visit our website.
  • 6.5 The cookies we use are either:
    • a) necessary cookies, which are essential to our website, to help you navigate from page to page and use the features of our website;
    • b) functionality cookies, which allow our website to remember choices you make and provide more personalized features; or
    • c) Performance cookies, which collect information about your use of our website and help us improve the way the website works.
  • 6.6 We use a limited number of third-party cookies; these can be found in our Cookie Policy.
  • 6.7 By continuing to use our website without informing us of your refusal to use cookies or withdrawing your consent, you consent to our use of cookies.
  • 6.8 You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. These settings can normally be found in the "options" or "preferences" menu of your internet browser, or by clicking on "help" in your browser menu. Removing cookies may affect your use and experience of our website.
  • 6.9 We only store cookies for as long as necessary to perform the function they are used for. This functionality varies depending on the cookie.

7. Storage

  • 7.1 We will keep your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also keep your personal data for longer if necessary to fulfil our contractual or legal obligations.
  • 7.2 Personal data that you have provided to us will be destroyed at the end of this retention period.

8. Access and Correction

  • 8.1 Under the GDPR you have the right:
    • a) to request a copy of your personal data held by us, unless we are exempt from complying with a data access request; and
    • b) to request that we make any necessary corrections to personal data that you believe is inaccurate after we have complied with a data access request from you. We may refuse a data correction request if we believe that the personal data is accurate, an opinion is expressed or the proposed correction is inaccurate.
  • 8.2 If you would like to access or correct your personal data, please contact us.
  • 8.3 We reserve the right to charge a reasonable fee for processing a request for access to or correction of personal data.

9. Direct marketing

  • 9.1 We may use the personal information collected about you to market our products directly to you.
  • 9.2 The types of personal data we use for direct marketing purposes are:
    • □ Your full name;
    • □ Your email address;
    • □ I do not object to these types of personal data being used for direct marketing purposes.
    • □ I object to the use of the types of personal data listed in the checked boxes for direct marketing services (but not the other types).
  • 9.3 The direct marketing activities we intend to carry out with your personal data are:
    • □ Information and promotional material about: our products, similar products you have previously purchased, discounts and other promotions, and information about us that we believe may be useful to you;
    • □ Updates relating to our website or products; and
    • □ festive greetings.
    • □ I do not mind receiving these types of direct marketing activities.
    • □ I object to the types of direct marketing activities listed in the ticked boxes (but not the other types).
  • 9.4 Unless you give your express consent, we may not use the types of personal data for the direct marketing activities described in this paragraph 11.
  • 9.5 If we obtain your consent for direct marketing, we may disclose your personal information to the persons listed in paragraph 5.1 above for direct marketing purposes.
  • 9.6 You may ask us to stop using your personal information for direct marketing purposes at any time by sending us an email or by replying to any direct marketing communication from us containing the heading “unsubscribe”.