Refund Policy

At Essensa, we strive to provide our customers with high-quality products. However, if you are not satisfied with your purchase, we are here to help. Below are our refund policies.

Refund Policies:

Essensa offers customers the opportunity to request a refund for products purchased within a specific period after purchase, depending on the product. We offer a 3-5 business days refund period for our products, while others have a 90-day period. Please refer to the product information for the specific refund period.

Products can be returned for a refund or exchange. Please note that the returned product must not be damaged, show signs of use, and must be returned in its original packaging.

If you would like to request a refund, please email us at  support@essensa-shop.com. We will provide you with detailed instructions on how to complete the refund form, which must be included with the product.

Warranty Policy:

Our products come with a 90-day warranty against defects. You also have the option to extend this warranty by one year.

Please note that the warranty does not cover physical wear and tear, aging, or damage caused by improper, unsuitable, or negligent use of the product.

Complaints:

For complaints, please email us at support@essensa-shop.com. We will provide you with detailed instructions and a complaint form that you must fill out and return along with the product you are complaining about.

We appreciate your understanding and cooperation.